Zagel frequently asked questions

Not at all. The platform is built for everyone, connect your number and launch your first auto-reply in minutes, no coding required.

Yes. We use Meta's official WhatsApp Business API and numbers are connected through the official embedded signup, keeping your number verified and safe.

Yes: connect your current number after verification, or use a new dedicated business number. Your choice.

The bot answers common questions instantly 24/7, collects customer details, and automatically hands over to the right agent when a human is needed.

Yes, that's one of our strongest features: a whole team on one number, with automatic chat assignment and per-agent permissions.

Absolutely. There are no binding contracts, upgrade or cancel anytime from your dashboard.

The WhatsApp Business app is meant for a single phone or a handful of devices and does not support safe bulk sending or advanced automation. The official WhatsApp Business API lets many agents share one number, send campaigns with Meta-approved templates, run chatbots and auto-replies, and connect to your systems, that is what ZagelCRM is built on.

Yes: sending goes through the official WhatsApp Business API using message templates approved by Meta, not unofficial tools. To protect your number quality, message only customers who opted in, keep the content useful, and offer an opt-out.

Meta charges per delivered template message, and the rate depends on the template category (marketing, utility, authentication) and the recipient’s country. Messages your customers send you are free. These fees are added to your platform subscription, and our team will help you estimate your monthly cost before you start.

Yes. ZagelCRM is Arabic-first: the interface, dashboard, templates and reports all support Arabic and right-to-left, and you can switch to English at any time.