Shared team inbox
Bring WhatsApp, Telegram, Facebook and Instagram chats into one screen and route them to your team automatically.
Zagel features for WhatsApp Business
Everything you need for marketing and customer service on the official WhatsApp Business API, in one platform: bulk WhatsApp campaigns, chatbots and auto-replies, drag-and-drop automation, and a shared inbox for your team.
FEATURES
Every WhatsApp Business tool in one platform
From WhatsApp marketing to customer service: one toolkit to grow sales, reply faster and automate repetitive work.
Smart WhatsApp chatbot
A bot that understands customer questions, replies instantly, and hands over to a human agent when needed.
Drag & drop WhatsApp automation
Design complete conversation journeys with drag & drop (menus, buttons and auto-replies) without writing a single line of code.
Targeted bulk WhatsApp campaigns
Send offers and announcements to thousands at once, with scheduling and live delivery tracking.
Omnichannel support
WhatsApp, Telegram, Messenger and Instagram, one channel or all of them, your choice.
Real-time analytics
Track campaign performance, team response times and customer satisfaction on clear dashboards.
Team management
Granular permissions, automatic chat assignment and internal notes for faster teamwork.
Developer-friendly APIs
Connect your platform or online store easily with documented APIs and instant webhooks.
OMNICHANNEL INBOX
Every conversation from every platform in one screen
WhatsApp, Instagram, Facebook Messenger and Telegram: your team replies from a single inbox, no app-switching, no missed customers.
- One inbox for every channel with automatic team assignment
- A unified customer profile across all platforms
- Canned replies and internal notes for faster teamwork
AUTOMATION BUILDER
Design your customer journey with drag & drop
Turn repetitive questions into smart automated conversations: welcome messages, interactive menus and buttons, conditions, and human handoff, without writing a single line of code.
- Keyword triggers, interactive buttons and menus
- Smart handoff to the right agent when needed
- Connect your systems with API calls and webhooks at any step
HOW IT WORKS
Get started in three simple steps
From sign-up to your first message, it takes only minutes.
1
Create your account & connect your number
Sign up free and connect your WhatsApp Business number via Meta's official embedded signup.
2
Design your replies & campaigns
Enable the chatbot, prepare auto-replies and message templates, and segment your audience.
3
Track results & grow
Monitor everything from one dashboard and keep optimizing to turn every conversation into a sale.
Ready to take your customer communication to the next level?
Join thousands of businesses growing on WhatsApp, start now, setup takes only minutes.
Start free now
From a comment on your post to a private chat, automatically
When followers comment on your Instagram or Facebook post or reel, the platform replies instantly and sends every commenter an automatic DM, so no interested customer gets lost in the comments.
@my_store
Reel
reem_92
How much is it? Do you ship to Riyadh? 🙋♀️
Auto-reply@my_store
Hi! We just sent you all the details in a DM 💬
Automatic DM
Hey 👋 It's SAR 149 with free shipping to Riyadh. Want to place the order?